.com   .ca   .net   .org
Domain Names
from $19.99/yr
 

30 Day Trial

With every Hostplus.ca's hosting package we have a 30 day money back guarantee. If after your first 30 days of hosting with us you're not 100% satisfied with our service you can cancel your account and receive a full refund for your hosting.

We'll require a signed letter stating that you want to cancel your account and the reason why. This needs to be done before the 30 day trial is complete. After 30 days this offer is not valid.

We're confident that your Hostplus.ca experience will be a positive one and that you'll feel secure in our service.

Network Uptime Guarantee

Service Uptime. Hostplus.ca's target uptime for the Service is 99.9% of the time in every calendar month. Hostplus.ca also guarantees that the email services, web serving services, DNS services, and the Hostplus.ca network will be available and function for a minimum of 99.9% of the time, not including scheduled maintenance windows. Hostplus.ca's, multi-redundant network architecture permits operation without service degradation or customer interruption in the case of maintenance or equipment failure.

Hostplus.ca will use commercially reasonable efforts to meet or exceed service levels. If Hostplus.ca fails to meet the foregoing 99.9% service levels set out below in a rolling two month period, then the customer will be entitled to receive a credit for such outage in accordance with the schedule below. Customer will be entitled to deduct said credit for such amounts otherwise payable to Hostplus.ca hereunder, calculated in accordance with the table below for each month (computed by reference to a 31 day month), if more than 20% of the customer users are affected. If the actual availability for any three month period is less than 98.00%, customer will have the right to terminate this Agreement for breach of contract.

Availability
% Monthly Service Credit
99.40 - 99.70
10%
99.00 - 99.40
20%
98.00 - 99.00
30%
97.00 - 98.00
40%
96.00 - 97.0
50%
95.00 - 96.00
60%

Maintenance Services. Hostplus.ca will provide maintenance as long as this agreement is in effect without charge. Maintenance windows are scheduled at times which least impact our customers based on minimal overall activity on the Hostplus.ca web hosting systems which may vary from month to month.

Notwithstanding the preceding, Hostplus.ca reserves the right, in its reasonable discretion, to perform any emergency work outside of any Maintenance Windows in order to keep the Hostplus.ca System functioning in accordance with appropriate Service Levels. If advance notice has been provided, periods of time the Service is unavailable during Emergency maintenance windows will not be included in calculating the service levels actually achieved. Software and hardware failures resulting from a third party intrusion (i.e. denial of service attacks) are excluded from the uptime guarantee. Private label DNS (domain name servers) require 3 DNS entries, the third of which is Hostplus.ca's generic DNS. Hostplus.ca also does not provide any service guarantees for Microsoft Access, ASP, Cold Fusion or Miva. Website or email services downtime resulting from misuse by the customers end users will not be recorded as downtime when calculating credits.

Credits for affected websites must be applied for within 60 days of the occurrence of the problem. Hostplus.ca's Technical Services will be responsible for problem investigation and will provide a written response to the customer explaining the results of their investigation. In the event there is a dispute of findings, Hostplus.ca reserves the right to make the final decision on whether credits will be provided to the Customer.

Coldfusion - Kurant Storesense - ASP

Please note Coldfusion (.cfm), Miva and ASP (.asp) services are hosted on a closed source platform.
The 99.9% guarantee does not apply for these services.

Access Databases

Access is not designed for, nor recommended for use on busy websites. Due to this, we can not guarantee performance for websites which make use of Access databases. We recommend using MySQL or MS-SQL for increased performance and reliability.